Refund policy

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If there are any defects with the product, please contact us via email within three days of arrival.
Please be sure to contact us before returning the item; do not send it back until you have received a reply from us.
nihonbashi@jts-card.jp

To start a return, you can contact us at nihonbashi@jts-card.jp. Please note that returns will need to be sent to the following address: [556-0005 Tubakimoto-bill 2F, 4-5-11, Nihonbashi, Naniwa-ku, Osaka-city, Osaka] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nihonbashi@jts-card.jp.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nihonbashi@jts-card.jp.